Transformation Change Analyst - Customer Availability
Primark’s technology team is shaping new advancements and supporting initiatives that move the business forward. In this role, you will collaborate with colleagues across a range of skillsets to deliver change activities.
What You’ll Do
- Support change initiatives at project or workstream level across multiple projects, contributing to impact analysis, stakeholder engagement, communications, training, and readiness activities.
- Conduct change impact assessments, stakeholder mapping, and data gathering.
- Support the preparation of communications, training content, engagement materials, documentation, and internal reports.
- Coordinate stakeholder sessions, workshops, and feedback loops, capturing insights on risks, resistance, and adoption themes.
- Assist with readiness assessments and adoption tracking, providing insights into progress, risks, and organisational readiness.
- Support project-level change activities and timelines, including go-lives, hypercare, and surveys.
- Collaborate with Change Managers and Leads, subject matter experts, and impacted teams, escalating risks, resistance, and key insights promptly.
What You’ll Get
This is a hybrid opportunity, offering two to three days working from the office. Benefits include healthcare, a pension, potential bonus, 27 days of leave plus bank holidays, the option to buy five additional days, Tax Saver Tickets, a fitness centre, and a subsidised cafeteria.
What You’ll Bring
- A degree or equivalent experience with 1–3+ years’ experience in Change, Transformation, PMO, Communications, HR, or related roles.
- Familiarity with core change management concepts, including impacts, stakeholders, training, and communications.
- Experience preparing materials, documentation, and internal reports.
- Exposure to large transformations, technology deployments, or operational change is desirable, ideally in retail, FMCG, or another fast-paced environment.
- Experience with survey tools, data gathering, or basic analytics and an interest in Change Management are desirable.
- Strong organisation, coordination, written communication, and attention-to-detail skills.
- Ability to use Excel, dashboards, and survey tools to generate insights and work with collaboration tools such as Teams and Miro.
- A curious, proactive, eager-to-learn, reliable, and delivery-focused approach.
About Primark
Primark grew from its first store in Dublin in 1969 to a business with more than £9bn in turnover, over 80,000 colleagues, and more than 440 stores in 17 countries. Its values are Caring, Dynamic, and Together.
All offers of employment are subject to background checks, including right-to-work, reference, education, and, for some roles, criminal and financial checks.