Because you don’t just succeed – you exceed. As a Team Leader at Primark, you’ll lead and develop a team while supporting the daily running of the store and delivering a fast, efficient, and enjoyable customer experience.
What You’ll Do
You will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate with the management team to support daily store operations, uphold excellent standards, and create a high-performing and engaged colleague experience.
- Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
- Ensure the sales floor is well-presented, merchandised, and fully replenished.
- Allocate daily tasks and support schedules so colleagues are productive and focused on priorities.
- Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
- Support opening, closing, and store duty management when needed.
- Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
- Coach, motivate, and support colleagues through communication, recognition, onboarding, and development.
- Ensure pricing, signage, markdowns, stockroom organization, and safety checks meet operational standards.
What You’ll Get
Primark provides a robust onboarding period, tools to support your success, competitive benefits, and work-life balance in a growing global business.
What You’ll Bring
- Ability to lead, motivate, and manage a team effectively.
- Strong customer service and issue-resolution skills.
- Good organizational and time-management skills.
- Ability to solve problems and adapt to changing store needs.
- Clear and effective communication skills.
- Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
- Ability to communicate effectively in English with managers, colleagues, and customers.
You will report to the Department Manager and support the store by leading and developing Sales Associates.
The pay range for this role is $27.00–$28.50. Primark is an equal opportunity employer committed to an inclusive workplace and reasonable accommodation.