Service Manager with French

Service Manager is responsible to ensure that services are delivered in line with the Service Description and all Service Level targets are achieved. The role coordinates operational reviews with delivery teams, provides services according to contractual SLAs, maintains service quality, and identifies areas for continuous improvement.

Role Essentials

• Proficiency in French.
• On-site work arrangement at the Timisoara office.

Responsibilities

• Serve as the primary interface between Delivery Teams, Customer/Account Service Teams, and other stakeholders.
• Implement relevant policies and standards, including compliance with security policies.
• Safeguard operational tasks throughout the contract lifecycle.
• Participate in service review meetings and discussions.
• Suggest and validate solutions for limited up-selling within the dedicated scope.
• Gain an understanding of the customer organization, contract content, business context, and priorities.
• Act as the first level of escalation for technical teams for all services in scope.
• Ensure Atos Service Management Model processes are applied and followed.
• Evaluate and manage customer requests while driving continuous improvement, including automation, standardization, and risk management.
• Drive or ensure completion of Service Acceptance, technical validation, and handover processes for new scope.

Desired Profile

• Preferably a technical university degree or similar qualification.
• Basic understanding of IT services and IT infrastructure services.
• Advanced Microsoft Office knowledge, including Office 365 and Excel reporting.
• Experience in IT Service Management processes.
• ITIL certification.
• Previous experience in customer-facing roles.

Rewards and Benefits

• Participation in groundbreaking digital projects.
• Wellbeing programs and work-life balance initiatives.
• Professional growth and career advancement opportunities.
• Benefits platform covering culture, shopping, and sport.
• Continuous learning programs and online courses.
• Extra vacation for significant moments.
• Opportunities to participate in charity and environmental initiatives.

At Atos, diversity and inclusion are core values, and technology is used to support clients, society, digital inclusion, climate action, and trusted data management.