Atos Group is a global leader in digital transformation with approximately 56,000 employees and annual revenue of approximately €7.2 billion, operating in 54 countries under the Atos and Eviden brands.
As Service Delivery Director, you will lead customer success, build trusted relationships, drive service improvements, and strengthen commercial, leadership, and stakeholder management capabilities across a diverse range of clients and technologies.
Key Responsibilities
- Lead service delivery against contractual commitments, SLAs, and governance requirements.
- Build strong client relationships and support account growth opportunities.
- Manage major incidents, operational risks, supplier performance, and service improvements.
- Oversee financial performance, profitability, forecasting, and resource planning.
- Lead and develop Service Delivery Managers and international delivery teams.
Must-Have Skills & Experience
- Significant experience leading large-scale IT Service Delivery or Managed Services environments.
- Strong client relationship management and stakeholder engagement skills.
- Experience managing service delivery against SLAs, KPIs, and ITIL processes.
- Commercial and financial management experience, including budgets, forecasting, and profitability.
- Proven leadership experience managing large, multi-skilled, and geographically dispersed teams.
Desirable Skills & Experience
- ITIL certification or strong ITIL service management knowledge.
- Experience working within complex financial services or public sector environments.
- Bid, transition, and service transformation experience.
- Supplier and vendor management experience.
- Experience driving continuous improvement, automation, and innovation initiatives.
This is a Glasgow-based role, with a strong expectation that you will attend both the customer site and the Atos office in Glasgow two to three times per week.
Benefits
- 25 days annual paid leave plus national holidays
- Pension scheme with contributions matched up to 10%
- Private Medical Scheme
- Life Assurance
- Income Protection
- Flexible Benefits Programme
- Unlimited learning and development opportunities
Atos is a care leaver friendly and Disability Confident employer committed to diversity, inclusion, and reasonable adjustments throughout the application and assessment process.