Position Summary
Inspect guest rooms, public areas, pool, and other areas after cleaning by Housekeeping to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.
Assist Housekeeping management with daily activities. Act as a liaison coordinating Housekeeping, Engineering, Front Office, and Laundry. Document and resolve discrepant-room issues with the Front Desk. Prepare, distribute, and communicate changes in room assignments, communicate issues to the next shift, and complete required paperwork.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, and injuries, and complete safety training and certifications. Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Communicate clearly and professionally, develop positive working relationships, and respond appropriately to employee concerns. Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing up to 55 pounds without assistance and heavier objects with assistance. Push and pull loaded housekeeping carts and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, bend, twist, pull, and stoop. Stand, sit, kneel, or walk for extended periods across an entire work shift. Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and point-of-sale systems. Read and visually verify information in a variety of formats. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualification
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: At least 1 year
- Supervisory Experience: At least 1 year
- License or Certification: None
Marriott International is an equal opportunity employer committed to inclusion and non-discrimination. Le Méridien celebrates cultural experiences through a distinctly European spirit and offers authentic, memorable guest service as part of the Marriott International portfolio.