Customer Service Manager m/w/d

Job description

• Manage your own customer portfolio and support new and existing customers.
• Prepare contract starts operationally, including recording new contracts and changes and coordinating internally.
• Organize and conduct introductory meetings with new customers.
• Provide initial support for technical questions regarding data transmission.
• Support customers throughout the contract term, including handling receivables submission, booking and purchasing processes for national and international corporate customers.
• Monitor and manage receivables and payment processing.
• Process incoming payments in compliance with applicable requirements.
• Clarify and reconcile accounts with debtors and customers.
• Answer questions about account movements, financing and payouts.
• Support customer account closures and coordinate with internal departments.

Requirements

Completed commercial training is required; practical experience at a bank or financial services provider is desirable. Knowledge of factoring and accounts receivable accounting is an advantage.

• Resilient, communicative and a team player.
• Strong organizational skills and a service-oriented approach.
• Structured working style and high affinity for IT systems and technical processes.
• Business-fluent German and good English skills.

About the company

Crédit Agricole Leasing & Factoring S.A. – German branch is a growing financial services company offering leasing and factoring services to medium-sized and large companies in Germany and Europe. It is a subsidiary of Crédit Agricole S.A.

The position has a duration of 24 months and does not include management responsibility. The company is committed to diversity and inclusion, and all job offers are open to people with disabilities.