Assistant F&B Sales and Reservation Manager - Le Méridien Saigon

Position Summary

• Contact appropriate individuals or departments, including Sales, Data Administration, and Accounting, to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including upselling.
• Determine and give complimentary gifts to guests for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote awareness of the brand image internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process guest calls, requests, questions, and concerns.
• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees and serve as a role model.
• Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address service needs, and thank guests with genuine appreciation.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop positive working relationships, support team goals, and respond appropriately to employee concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: At least 2 years.
• Supervisory experience: None required.
• License or certification: None.

Marriott International is an equal opportunity employer committed to inclusion and non-discrimination. Le Méridien celebrates culturally inspired travel, authentic service, and memorable guest experiences.