Position Summary
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side.
Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Service Support Experts will be on their feet and moving around, including standing, sitting, or walking for extended periods and moving over sloping, uneven, or slippery surfaces. The role involves managing the menu, reading and visually verifying information, and taking a hands-on approach to work. Employees must be able to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and 50 pounds with assistance, as well as reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Doing these things well, along with other reasonable job duties as requested, is critical for Guest Service Support Experts to get it right for guests and the business each and every time.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strives to elevate the art of hospitality by innovating at every opportunity while keeping the comfort of the familiar around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 properties in gateway cities and distinctive resort locations around the world. JW Marriott associates are supported through training, development, recognition, camaraderie, and opportunities to pursue their passions in a luxury environment with a focus on holistic well-being.