Airline Customer Contact Centre Agent

About the role

Join Qatar Airways’ Customer Contact Centre in Wroclaw, Poland, as a dedicated service professional. You will be the voice of Qatar Airways, delivering world-class service primarily over the phone, with additional support through web chat.

Responsibilities

• Handle inbound customer inquiries with professionalism and empathy.
• Promote, upsell, and cross-sell Qatar Airways products and services.
• Create, modify, and refund flight reservations.
• Provide accurate fare quotes and assist with ticket issuance and re-issuance.
• Support e-commerce, trade, and loyalty program activities.
• Escalate complex queries to ensure customer satisfaction.

Relocation and training

This role requires relocation to Wroclaw, Poland. Training includes five weeks of classroom training and four weeks of on-the-job training on the Amadeus system and Qatar Airways products and policies. Experienced specialists will provide onboarding support.

What we offer

• Competitive salary.
• Exclusive flight travel privileges.
• Fully paid Luxmed private healthcare.
• Monthly MyBenefit points.
• Social Fund access.
• Referral rewards.
• Relocation support.
• Annual leave in compliance with Polish labor law.

Qualifications

• Minimum high school diploma.
• At least one year of customer service experience.
• Experience with the Amadeus GDS is an advantage.
• IATA or Airline Basic Tariff certification may be considered.
• Fluent English and either Italian or Spanish, with minimum C1 proficiency.
• Strong communication, active listening, and typing skills.
• Comfort working in fast-paced, high-volume environments and rotating shifts, without night shifts.
• Warm, adaptable, service-oriented, and eager to learn.