About the role
Qatar Airways is pleased to announce an exciting opportunity to join the team as a Training Manager. The role manages a team responsible for implementing the Retail training and development plan while driving employee development, learning engagement, and department performance according to agreed goals.
The Training Manager will manage high-profile training projects across leadership and management, sales and service, products, systems and processes, and soft skills. The role partners with stakeholders across Retail to analyse training opportunities and implement solutions that support business objectives.
Operations
- Manage and deliver the Retail operational training and development plan in line with Qatar Duty Free Retail and Training and Development objectives.
- Manage the development, design, and creation of learning solutions that support Qatar Duty Free Retail functional objectives.
- Act as the main point of contact for defined learning queries requiring specialist training and development knowledge and experience.
- Develop strong relationships with stakeholders, subject matter experts, and cross-functional teams to identify opportunities for collaboration and innovation.
- Partner with line management, HR business partners, and support teams to identify business-critical learning gaps and address them with relevant learning solutions.
- Identify and assess Retail training needs through job analysis, career paths, and talent development with the management team.
- Plan and deliver the annual learning and development calendar for retail stores and back-office teams with Retail management.
- Evaluate organizational performance to ensure training meets business needs and improves performance.
- Develop pragmatic, value-adding learning initiatives, activities, and interventions that engage and stretch staff.
- Create tools and plans that support a best-in-class induction programme and behavioural development of staff.
- Drive change and contribute to continuous improvement initiatives that build a learning culture and set the standard for development in Qatar Duty Free Retail.
- Support the development of internal talent pipelines to ensure employees have the skills needed for the future.
- Lead the development and coaching of Retail line managers to achieve business and personal objectives.
- Partner with subject matter experts and external brands to develop brand training programmes supporting business brand goals.
- Devise and manage all aspects of the learning plan for new launches and store openings.
- Facilitate training programmes to a high standard using adult-learning and learner-focused techniques.
- Manage a multi-skilled team and resources to ensure work is prioritised, assigned, and delivered to an appropriate quality standard within agreed timescales.
- Ensure all regulatory, legal, and compliance training requirements are met across Retail.
- Support implementation of the overall Training and Development strategy and plan.
- Keep abreast of external trends and best practices to improve ways of working.
- Perform other department duties related to the position as directed by the Head of Department.
About you
High School Qualification, Vocational Qualification, Diploma, or equivalent, with a minimum of 7 years of job-related experience.
Essentials
- Retail or travel retail experience.
- Learning and development experience within Retail or travel retail.
- Ability to communicate effectively with employees at all levels of the organization.
- Ability to adjust priorities and manage time wisely in a fast-paced environment.
- Ability to develop methods to track and evaluate training effectiveness.
- Ability to stay organized and proactive.
- Ability to solve problems and make informed decisions.
- Ability to influence successful outcomes.
- Ability to manage projects and meet deadlines.
- Ability to act as an ambassador for learning and Qatar Airways company values.
- Ability to constantly improve and bring passion to the work.
- Command of the English language.
- Managerial skills, including delegation, setting clear direction, workflow management, mentoring, coaching, training, developing subordinate skills, and fostering teamwork.
Preferred
- Master’s degree or equivalent.
- Learning and Development or HR qualification.
- Coaching certification.
- Luxury experience.
About Qatar Airways Group
Qatar Airways Group has grown from four aircraft into a global organization spanning 12 different businesses. The group focuses on excellence, innovation, and creating opportunities within an international community.