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About the role
Join our IT support team and be the first point of contact for end users in a dynamic, enterprise environment. You’ll help employees resolve everyday technical issues, ensuring smooth and uninterrupted work. You’ll work with widely used workplace technologies, mainly within the Microsoft ecosystem, combining remote support with hands-on, on-site activities.
Expected start date: September 2026 (TBC).
Key responsibilities
- Provide first-line technical support via phone, email, and ticketing system
- Troubleshoot and resolve issues related to Windows, Office, and workplace tools
- Support users with email, accounts, and access, including Active Directory
- Diagnose and fix basic hardware, peripherals, and AV setup issues
- Register and track incidents and requests using ITSM tools
- Follow security and data protection standards in daily work
What you bring to the team
- Minimum 15 months of experience in 1st Line support or a similar role
- Higher technical education: Bachelor’s, Engineer’s, or Master’s degree
- Polish at minimum C2 level
- English at minimum B1 level
- Microsoft Office Specialist certification in Office 2019 or Microsoft 365 Apps is highly preferred
Technical skills
- Windows 10/11 and common user issues
- Microsoft Office 365 or Office 2019+
- Corporate email systems such as Microsoft Exchange
- Active Directory and basic account management
- Ticketing tools and ITSM systems
Work model and location
- Location: Warsaw
- Work model: On-site
- Shift-based work, including night shifts
What we offer
- Employment contract from the start and stable, long-term cooperation
- Competitive salary and annual bonus aligned with experience
- Structured onboarding and team support
- Private medical care
- Psychological support platform
- Multisport and b-active program
- Training, certifications, and access to a knowledge base
- Cafeteria platform and additional holiday benefits
- Additional days off and jubilee awards