XENTRY Systems & Customer Operations Specialist (Fixed-term contract by end of 2026)

Tasks

XENTRY Diagnostic System (HW/SW) Operations & Billing Operations

• Liaise with DAG to determine and confirm annual pricing for XENTRY diagnostic hardware and software.
• Manage end-to-end purchase processes from dealers and ISPs, including quotation issuance, contract execution, and order registration within the DAG system.
• Conduct user training sessions and facilitate system access rights provisioning.
• Oversee billing operations, including invoice generation, cost allocation, and financial reconciliation.

XENTRY Portal User Access Management & Technical Support

• Assess and authorize access requests from dealers and external partners in accordance with internal standards.
• Handle user inquiries and deliver functional support for smooth system usage.
• Initiate and manage XSF tickets, collaborating with CAC to resolve technical issues promptly and effectively.

Customer Relations Cost Reporting & ECCR System Support

• Track and report the execution status of the BAB budget monthly.
• Evaluate and process cost-related claims, including BAB VEGA Claims and ESKULAB.
• Consolidate and report operational data related to Buyback and Compensation activities.
• Provide user support for the ECCR system and initiate error-resolution tickets with HQ/IT.

Outsourced Call Center Budget Management & Administration Support

• Review and validate monthly invoices from outsourced partners and process payment requests.
• Forecast annual operational expenses for outsourced call center services and assist with budget planning.
• Prepare and submit purchase requests while ensuring timely completion of internal approvals.
• Provide administrative support for accounting, budget control, and cost tracking.

Qualifications

• Bachelor’s degree required; Mechanical or Automotive Engineering preferred.
• At least 1 year of experience in the automotive industry or a related field.
• Proficiency in Korean and English, with strong written and verbal communication skills.
• Understanding of the automotive aftersales business.
• Advanced Microsoft Office skills.
• Strong interpersonal, communication, negotiation, time-management, and planning skills.

Recruitment Process

Document screening, personality and aptitude test, first interview, second interview, and final selection.

Contact

Mercedes-Benz Korea Limited
9th Fl., Seoul Square
08760 Seoul
Kangmin Lim: kangmin.lim@mercedes-benz.com