Transport Duty Supervisor is responsible for managing the maintenance activities of QACC Fleet, training of drivers and loading assistants, and ensuring adherence to Ramp Safety Regulations. You will manage Voyage Reports (VR) investigation, staff rosters, overtime, vacation planning, and deputize in the absence of the Duty Officer. The role provides official reports and promotes high standards of corporate values throughout the full cycle of operations.
Accountabilities
- Manage staff, operational functions, meal/product uplifts, On-Time Performance (OTP), and customer liaison to ensure that customers are provided with the highest standard of service.
- Supervise and handle deliveries to Complex, Ultra-Long Haul (ULH), VIP, charter, private, and other ad hoc operations as required to ensure safe and on-time operations.
- Monitor adherence to ramp safety, security, and marshalling procedures for high loaders during airside duties.
- Ensure no deviation in quality of service or customer standards by following food safety and security procedures and agreed QACC customer standards.
- Suggest training programs for new and existing staff and provide timely feedback for succession planning.
- Coordinate and prepare action plans and resolutions for operational emergencies, additional manpower requirements, aircraft changes, and high-loader technical issues.
- Lead Customer Service Agents, Loading Assistants, and Equipment Operators to load and offload flights according to schedules and procedures.
- Provide prompt information to superiors regarding incidents and events requiring immediate action or decisions.
Qualifications
- High School Qualification, Vocational Qualification, Diploma, or equivalent with a minimum of 3 years of job-related experience, or a Bachelor’s Degree or equivalent with a minimum of 2 years of job-related experience.
Essential skills
- Knowledge of staff rostering and allocations.
- Good spoken and written English.
- Basic food safety and manual handling training.
- Computer literacy and thorough knowledge of MS Office applications.
- Knowledge of food safety and airside safety.
- Experience in driver training, vehicle maintenance, and fleet management.
- HGV driving licence.
Preferred skills
- Ability to speak Arabic.
- Troubleshooting knowledge of hydraulic vehicles.
About Qatar Airways Group
Qatar Airways Group brings together 12 businesses as one international organization focused on excellence, growth, and innovation.
How to apply
Submit your application by uploading your CV and completing the application form.