Technical Inspection & Repair Controller

About us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. We provide financial solutions designed around the changing needs of our diverse customers and support an inclusive culture where everyone has equal opportunity to learn and develop.

How you’ll play your part

In this role, you will provide field-based technical expertise and supplier governance across vehicle inspection, refurbishment, repair authorisation, repair economics and vehicle grading activities within the End of Contract operation.

You will ensure vehicles are assessed consistently, repaired where commercially viable, prepared to appropriate quality standards and progressed efficiently through de-fleet and remarketing. The role includes maintaining a regular presence at supplier locations and challenging inspection outcomes, repair proposals and cost evaluations.

Main accountabilities

• Act as the key de-fleet operational liaison and first escalation point for logistics, charging, vehicle condition, inspection quality, refurbishment and supplier issues.
• Manage inspection, de-fleet, repair, auction and remarketing suppliers against agreed service standards, KPIs and SLAs.
• Lead supplier performance reviews, governance forums, site visits and operational meetings.
• Complete stock audits, operational reviews and control activities, providing reporting and insight for business decisions.
• Monitor supplier performance, repair expenditure and operational risks, identifying opportunities to reduce avoidable repair and damage costs.
• Maintain auditable records of supplier challenges, repair decisions, approvals, avoided costs and corrective actions.
• Review, authorise, challenge or reject supplier repair estimates and refurbishment activity.
• Assess vehicle damage against MBFS and manufacturer repair standards and determine the appropriate repair, refurbishment or disposal strategy.
• Lead technical vehicle review sessions, including Touch Metal reviews.
• Determine whether vehicles are economically repairable based on repair costs, vehicle value, forecast disposal returns and refurbishment investment.
• Ensure vehicle grading is applied consistently in line with MBFS, manufacturer and industry standards.
• Provide technical expertise and constructive challenge to improve repair quality, cost control, operational efficiency, customer outcomes and vehicle disposal returns.

About you

Essential:

• Strong knowledge of vehicle damage assessment, repair methodologies and refurbishment processes.
• Understanding of manufacturer repair standards and vehicle inspection requirements.
• Experience reviewing, challenging and authorising repair estimates and making repair-versus-disposal decisions.
• Knowledge of vehicle valuation, remarketing processes and economic repair principles.
• Experience managing supplier relationships, KPIs, SLAs and performance reviews, including field-based site visits.
• Strong analytical, decision-making, problem-solving, communication and stakeholder management skills.
• Understanding of relevant compliance, regulatory, customer conduct and data protection requirements.
• Full UK driving licence and willingness to travel regularly to supplier and operational sites across the UK.

Desirable:

• Knowledge of vehicle grading standards, including NAMA or manufacturer grading methodologies.
• Experience conducting technical vehicle reviews or Touch Metal assessments.
• Experience within de-fleet, auction, inspection, repair or remarketing operations.
• Knowledge of vehicle estimating systems, inspection platforms and operational reporting tools.
• Competence with Microsoft Office applications, including Excel and PowerPoint.

What’s in it for you?

The company offers a competitive salary and discretionary bonus structure, colleague car schemes, a pension scheme, a flexible benefit pot, wellbeing resources, flexible working opportunities and training and development support.

What’s next?

Applicants will complete a short online application, submit a current CV and answer application questions including current salary information. Applications are invited from candidates with the right to work in the United Kingdom. Reasonable adjustments and flexible working options are available.

Contact

Mercedes-Benz Financial Services UK Limited
Delaware Drive
MK15 8BA Milton Keynes
Email: Careers@Mercedes-Benz.com