Redress Operations Support Specialist (12-Month FTC/Secondment)

About us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. We support individuality and inclusion, and provide opportunities for employees to learn and develop.

Mercedes-Benz Financial Services UK Limited is a Menopause Friendly Accredited Employer and offers wellbeing support and resources for colleagues.

How you’ll play your part

In this role, you will be responsible for the administrative support of the Redress Operations team throughout the lifecycle of a redress programme. The role provides daily project and operational support to programme deliverables, ensuring compliance, governance and attention to detail across all outputs and controls.

Main accountabilities

Administrative support

• Deliver high-quality support to the Operations Team in the redress programme.
• Take accurate minutes and actions from supplier meetings and follow up on risks and actions.
• Create templates for approval and distribute them to internal stakeholders for electronic sign-off.
• Collate customer data to enable bulk mail sends.
• Map new or edited processes and distribute them for sign-off.
• Conduct testing on MBFS and supplier systems to support deployment and update processes as required.
• Create and process purchase orders for approval and smooth payment of supplier invoices.
• Ensure documentation relating to quality assurance, projects, processes and remediation is versioned and stored appropriately.
• Carry out project management office activities, including maintaining the RAID log and review cycle.
• Minute case clinics and follow up on all actions.

Operational support and governance

• Contribute to achievement of programme service levels and operational KPIs.
• Maintain high standards of accuracy, quality and customer service.
• Support continuous improvement initiatives by identifying process efficiencies and recurring issues.
• Contribute to programme reporting, management information and operational insights.
• Assist in maintaining a consistent supplier experience across all programme interactions.
• Manage supplier operational queries through the system queue, including name changes and case clinic escalations.

Team responsibilities

• Support effective communication between internal teams and external suppliers, following up on actions and sign-off.
• Contribute to team objectives and programme delivery milestones.
• Participate in training, supplier accreditation, knowledge sharing and process improvement activities.

About you

• Familiarity with CRM or workflow management systems.
• Data analysis and reporting experience.
• Strong stakeholder and customer service skills.
• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Problem-solving and analytical capability.
• Ability to work independently and collaboratively.
• Strong administrative and documentation skills.
• Competence in Microsoft Office applications.
• Understanding of process mapping and version control.

What’s in it for you?

Mercedes-Benz Financial Services offers a competitive salary and discretionary bonus structure, colleague car schemes, a pension scheme and a flexible benefits pot. Benefits also include wellbeing resources, an Employee Assistance Programme, Mental Health First Aiders, Inclusion Advocates, flexible working opportunities, and training and development support.

What’s next?

Applicants will complete a short online application, provide a current CV and answer application questions, including current salary information. Applications are subject to UK right-to-work requirements, and reasonable adjustments are available. Flexible working options can be discussed.

Managing your data

Application data is processed in accordance with legal requirements and held in Mercedes-Benz’s secure Taleo application tracking system. For further information, contact careers@mercedes-benz.com.

Contact

Mercedes-Benz Financial Services UK Limited
Delaware Drive
MK15 8BA Milton Keynes
Email: Careers@Mercedes-Benz.com