Purpose & Overall Relevance for the Organization
The Team Leader GBS HR Services - Mobility Operations is responsible for the day-to-day operational leadership and delivery of EMEA mobility services within the GBS mobility organization. Reporting to the Senior Manager of Mobility Operations, this role ensures high-quality, compliant, and timely execution of mobility processes while fostering a strong performance culture within the team.
The role translates global mobility standards and governance frameworks into operational excellence, supports a consistent employee experience across EMEA, and contributes to the company’s global talent strategy. As a People Manager, the role ensures sufficient structure and resources to execute the roadmap and deliver people and process changes, including recruitment, coaching, and performance management of direct reports.
Key Responsibilities
- Operational Delivery & Case Management: Ensure end-to-end execution of EMEA mobility operations, including relocations, assignments, immigration, and tax coordination, in line with global policies, SLAs, and regulatory requirements. Act as the first-level escalation point for complex, non-standard, or sensitive mobility cases. Monitor service quality, cycle times, and backlog, and ensure accurate documentation, case tracking, and adherence to internal controls.
- People Leadership & Team Management: Lead, coach, and develop a team of Mobility Specialists and Senior Specialists. Set performance goals, priorities, and KPIs; conduct performance reviews and development planning; and drive onboarding, upskilling, and knowledge sharing.
- Stakeholder & Business Partnership: Act as the primary operational interface for HR Business Partners, Talent Acquisition, Rewards/Cross Border Employment, Payroll, Finance, and Legal. Collaborate with the Global Mobility COE and external immigration, relocation, and tax providers.
- Compliance, Risk & Audit Readiness: Ensure compliance with immigration, tax, labor law, and internal audit requirements. Identify operational risks, data quality issues, and control gaps, and support internal and external audits.
- Continuous Improvement: Identify and drive process improvements, standardization opportunities, and automation initiatives. Contribute to new tools, policies, and ways of working, using operational insights and reporting to support decision-making.
Knowledge, Skills and Abilities
- Proficiency in Microsoft Office.
- Business-level English communication skills.
- Strong organizational, prioritization, communication, problem-solving, customer-focus, and stakeholder-management skills.
- Experience leading, coaching, guiding, and managing teams in an operational or shared-services environment.
- Continuous-improvement mindset and openness to change and digitalization.
Requisite Education and Experience / Minimum Qualifications
- Bachelor’s degree in HR, Business Administration, or a related area.
- 4+ years of progressive HR work experience, including leadership experience.
- Prior experience leading or coordinating teams in a high-volume, process-driven environment.
- Broad and deep theoretical understanding of the job function.
Culture and Inclusion
adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion across its culture and talent processes.