Sr Specialist GBS Credit & Collections (French Speaker)

Purpose & Overall Relevance for the Organization

The Credit and Collections team performs daily activities such as dunning and collection, dispute management, and credit management, while supporting projects and process standardization initiatives. The team pursues excellence in all deliverables and aims to be recognized as a highly trusted partner by stakeholders, ensuring a stable and flawless business platform for adidas Europe.

Key Responsibilities

• Ensure timely collection of open receivables by working closely with customers and internal stakeholders and resolving causes of non-payment.
• Ensure payments are allocated accurately and promptly without errors.
• Follow up on discrepancies and ensure they are handled within a reasonable timeframe.
• Manage escalations toward management, providing proactive feedback summaries and recommended solutions aligned with department policy.
• Back up the Team Leader in resolving complex operational situations and guide, train, and support other team members.
• Lead short-term, defined-scope projects or support larger finance operations projects, including periodic reviews to identify and mitigate risks.
• Manage customer relationships, including problem resolution and root cause analysis.
• Assess customer credit risk regularly according to credit policy.
• Review and propose releases of credit-blocked deliveries.
• Provide insight into customer accounts receivable positions to Credit & Collections leadership and Sales and Finance stakeholders.
• Act as the point of contact for process-related issues and support escalations.
• Track disputes, forward them to the appropriate department, and follow up until closure.
• Identify improvement opportunities and support implementation.
• Provide insight into the calculation of provisions for uncollectible balances.
• Support internal and external stakeholder requests.
• Establish and maintain strong financial controls.
• Keep desktop procedures updated in line with standards and policies.

Key Relationships

Cash Application, Customer Primary Data, Account and Sales Operations, and Sales Market Finance.

Knowledge, Skills and Abilities

• Strong finance acumen.
• Solid experience with SAP and Excel.
• Experience in a shared service environment or similar.
• Ability to read, write, and communicate in English and French in a business environment.
• Strong attention to detail, interpersonal, customer-orientation, problem-solving, and analytical skills.
• Ability to navigate complex organizations and work across functions, audiences, management styles, and cultures.
• Highly results-driven, self-motivated team player with compassion, integrity, trust, and perseverance.
• Curious and growth mindset with willingness to learn and explore subjects outside a comfort zone.

Required Education and Experience

• University degree in Accounting, Business Administration, or a similar field.
• More than 5 years of relevant experience in accounting or corporate finance.
• Broad and deep theoretical understanding of the job function.

Company Culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion as part of its culture and talent processes.