Sr Specialist GBS Acct & Sales Ops (German Speaker) - Temporary Position

Purpose & Overall Relevance for the Organization

Support the business in achieving sales and market strategy objectives while ensuring a reliable, adequate and competitive customer service level for assigned adidas channel customers.

Responsibilities

• Provide independent account operations support to assigned customers in a specific market.
• Communicate with customers through email, tickets and phone, providing order and article information and preparing order-related analyses.
• Work with Sales, AS&O, Finance, Order Fulfilment, Logistics and other internal and external departments on backlogs, deliveries, cancellations, launches, promotions, procurement, returns and complaints.
• Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales.
• Coordinate customer set-ups, master-data changes, customer closures and order blocks.
• Manage order books and deliveries, prioritize orders, monitor electronic receipts and correct errors using available tools.
• Track carrier and parcel deliveries, escalate delays, request transport and resolve logistics issues.
• Process customer charges, invoice reductions, damage reports, credits and debits, documenting activity in CRM and statistics systems.
• Support Sales with customer-service expertise and perform special tasks involving campaigns, promotional goods, launch articles and customer-specific delivery management.
• Support management with analysis, problem-solving preparation, controls review and process improvements, and provide cover for colleagues and management when required.

Knowledge, Skills, and Abilities

• Strong customer-service focus and excellent communication skills.
• Advanced working knowledge of MS Office, SAP/CRM and Business Objects.
• Advanced written and spoken English and German.
• Process-oriented mindset, strong problem-solving ability and the ability to work autonomously under pressure and meet competing deadlines.
• Ability to contribute to a performance-measured team environment.

Education and Experience

• University degree in Commerce, Business Administration, Finance, Controlling or a similar field.
• At least 3 years of experience in customer support, customer service, sales or logistics.

Culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, respect and a commitment to diversity, equity and inclusion.