Sr Specialist GBS Acct & Sales Ops (German Speaker)

Purpose and relevance

Support the business in achieving sales and market strategy objectives while ensuring a reliable, adequate and competitive customer service level for assigned adidas customers.

Responsibilities

• Provide account operations support to assigned customers and communicate through email, tickets and phone.
• Provide order and article information and prepare order-related analyses for customers and Sales.
• Work with Sales, Account Sales and Operations, Finance, Order Fulfilment, IT, logistics partners and other departments on backlogs, deliveries, cancellations, launches, promotions, procurement, returns and complaints.
• Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales.
• Coordinate customer set-ups, master-data changes, customer-number closures and order blocks.
• Manage order books and deliveries, prioritize orders, monitor electronic receipts and correct errors.
• Track carrier and parcel deliveries, escalate delays and irregularities, and coordinate return or intermediate transport.
• Process outstanding charges, invoice reductions, damage reports and transportation losses.
• Record processes in the CRM system and maintain statistics for status monitoring and KPI analysis.
• Prepare documents for credits and debits in accordance with signature regulations.
• Support Sales with customer-service expertise and perform special tasks involving campaigns, promotional goods, launch articles and customer-specific deliveries.
• Support management with problem-solving preparation, controls review and process improvements, and provide cover during absences.

Knowledge, skills and abilities

• Strong customer-service focus and excellent communication skills.
• Advanced knowledge of MS Office, SAP/CRM and Business Objects.
• Advanced written and spoken English and German.
• Process-oriented mindset, problem-solving ability and an autonomous, proactive working style.
• Ability to work under pressure, meet deadlines and manage conflicting priorities.
• Ability to contribute to a performance-measured team environment.

Education and experience

University degree in Commerce, Business Administration, Finance, Controlling or a similar field, plus 5+ years of experience providing customer support in customer service, sales or logistics.

Company culture

adidas promotes courage, ownership, innovation, teamplay, integrity and respect, alongside diversity, equity and inclusion.