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Purpose & Overall Relevance for the Organization
Account Operations supports the business in achieving sales and market strategy objectives while ensuring a reliable, adequate, and competitive customer service level for assigned customers.
Key Responsibilities
- Provide Account Operations support to assigned customers in a specific market.
- Support customer communication through email, tickets, and phone, providing information on orders and products and preparing order-related analyses.
- Collaborate with Sales, AS&O, Finance, Order Fulfilment, and other internal and external departments on returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, and procurement.
- Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales.
- Manage the order book, deliveries, order prioritization, and electronic receipt errors using provided tools.
- Track carrier and parcel deliveries.
- Support colleagues in other Accounts & Sales Operations groups.
- Support management with analysis, problem-solving preparation, process improvements, and controls review and implementation.
Knowledge, Skills, and Abilities
- Strong customer service focus and excellent communication skills.
- Working knowledge of MS Office, SAP/CRM, and Business Objects.
- Advanced written and spoken English and French.
- Understanding of costs and sales generation.
- Process-oriented mindset and ability to understand complex correlations.
- Proactive, autonomous, and independent working style.
- Strong problem-solving ability and ability to work under pressure with deadlines and conflicting priorities.
- Ability to contribute to a performance-measured team environment.
Requisite Education and Experience
- Successful completion of mandatory education or vocational studies; a bachelor’s degree is a plus.
- Two or more years of customer support experience in customer service, sales, or logistics.
Company Culture
adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, respect, and a commitment to diversity, equity, and inclusion.