Specialist Customer Service (Sales/Wholesale Ops)

Purpose & overall relevance for the organisation

Customer Service Specialist works with the Sales team to ensure ongoing support of all accounts according to global best practice standards, realizing profitable market share growth and smooth interaction with other departments.

Key responsibilities

• Ensure smooth interaction of all go-to-market and Sell-in functions and availability of key sales tools throughout the process.
• Enable sales staff to apply best practice standards in daily work through ongoing know-how availability and training.
• Ensure related marketing support and training are provided to all related customers and points of sale.
• Generate accurate and timely tracking reports for related trade activities, including sales commission and dealer incentive programs.
• Support the Sales team in achieving net sales targets through Sell-in support, improving point-of-sale productivity and trade marketing initiatives.

Key relationships

Sales, Finance, HR and customers.

Knowledge, skills and abilities

• Communication
• Relationship and diversity management
• Planning and organizing
• Analysis and problem solving
• Learning and self-development

Requisite education and experience

• Minimum 2 years of experience in a Taiwan retail or wholesale distribution or sales-related environment for an international consumer or fashion brand company.
• Retailing or wholesaling experience is a plus.
• In-depth knowledge of the consumer goods market and retail and wholesale networks.
• General knowledge of real estate situations in major markets.
• College degree or above.

Culture

At adidas, employees are encouraged to demonstrate courage, ownership, innovation, teamplay, integrity and respect. The company emphasizes diversity, equity and inclusion and aims to foster a culture of belonging.