Your role
As a SIAM Lead, you are responsible for overseeing and coordinating service integration activities in a complex, multi-supplier IT environment. You act as the key point of coordination between service providers, internal teams, and stakeholders to ensure seamless service delivery, operational stability, and continuous improvement.
Key responsibilities include:
- Oversee day-to-day SIAM operational activities across multiple service providers
- Facilitate tactical governance, coordination, and planning sessions
- Manage escalations and ensure effective cross-supplier collaboration
- Track compliance with policies, standards, and regulatory requirements
- Contribute to service improvement initiatives and operational maturity of the SIAM model
Your profile
Must-haves:
- Minimum 8 years of experience in IT service management or supplier governance
- At least 3 years of experience working in a SIAM or multi-supplier environment
- Solid understanding of ITSM practices and service coordination processes
- Experience working with ITSM tools, such as ServiceNow
Nice-to-haves:
- Experience in regulated industries, such as pharma or life sciences
- Exposure to Agile or Scaled Agile ways of working
What you’ll love about working here
Capgemini Belgium offers hybrid working with the possibility to work 70% from home, as well as a flex abroad program allowing up to 45 days of work abroad. Benefits include net expenses, a company car or mobility budget, health insurance, meal vouchers, a pension plan, eco vouchers from €250 per year, a flexible plan to buy extra days off or update insurance or purchase home office equipment, and 32 vacation days plus bank holidays.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner with over 420,000 team members in more than 50 countries, delivering strategy, technology, design, engineering, and business operations services.