Position Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Experience Experts will be on their feet and moving around—standing, sitting, or walking for an extended time—and taking a hands-on approach to work, including moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Performing these duties and other reasonable job duties as requested is critical to getting it right for guests and the business each and every time.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
- Proficient in English and Chinese, both written and spoken.
- Must hold a valid work permit to work in Hong Kong.
About Marriott International
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where the unique backgrounds of our associates are valued and celebrated.
Courtyard by Marriott is passionate about serving travelers and empowering guests through a memorable experience. Associates join a global portfolio of Marriott International brands and an ambitious team focused on learning, improvement, and delivering exceptional guest experiences.