Concierge

Position Summary

Respond to guest requests for special arrangements or services, including transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities. Answer, record, and process guest calls, messages, requests, questions, and concerns. Contact the appropriate individual or department, such as Bellperson or Housekeeping, to resolve guest requests or problems.

Review shift logs and daily memo books and document pertinent information in logbooks. Monitor the club lounge for seating availability, service, safety, and guest well-being.

Report accidents, injuries, and unsafe work conditions to the manager and complete safety training and certifications. Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.

Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships, support team goals, and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods or an entire work shift. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

About Marriott International and W Hotels

Marriott International is an equal opportunity employer committed to inclusion and non-discrimination. W Hotels aims to ignite curiosity and expand worlds, with a service philosophy centered on bringing guests' passions to life.