Senior Program Manager - After Sales Logistics Systems

About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Its mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions.

Job Summary

We are looking for an experienced and results-driven Team Leader – Aftersales Logistics Systems to lead a team of engineers responsible for developing, maintaining, and optimizing logistics processes and systems within the After-Sales domain. The role involves overseeing complex, cross-functional, and international projects while ensuring alignment across various markets.

The ideal candidate will bring strong leadership and project management skills, a solid understanding of automotive after-sales systems and processes, and a passion for driving innovation and continuous improvement. The position requires effective stakeholder management, coordination of testing and enhancement activities, and strategic resource planning to meet evolving business needs.

Key Responsibilities

• Lead a team of aftersales engineers in developing and maintaining logistics processes and systems.
• Facilitate large group meetings to build consensus and advance projects.
• Oversee project management, including tools, reporting, methodologies, and best practices.
• Manage team resources by assessing project suitability, monitoring performance, conducting appraisals, providing feedback, and mentoring for development.
• Develop and track project plans, and prepare presentations and reports using MS Office tools.
• Drive innovation and develop competencies to support new and existing business needs.
• Manage and coordinate test activities for all logistics systems, including gathering, documenting, and prioritizing enhancement requests from stakeholders.
• Align and clarify changes related to new system introductions across various markets.

Required Skills and Experience

• Proven leadership in managing technical teams, including competence development and scaling.
• Strong project management skills, with experience handling complex, international projects across multiple domains.
• In-depth knowledge of automotive after-sales systems and processes.
• Commitment to continuous process improvement and delivering high-quality project outcomes.
• German language proficiency and product development experience are advantageous.

Qualifications

Bachelor’s or master’s degree in computer science, mechanical engineering, or another related engineering stream.

Preferred Qualifications

• Experience working with Mercedes-Benz logistics systems.
• Familiarity with international automotive standards.
• German language proficiency at B1 level or above.
• Understanding of data analytics tools or KPIs related to aftersales performance.
• Ability to manage cultural diversity in a global team environment.

Why Join Us?

• Be part of a purpose-driven organization shaping the future of mobility.
• Work on cutting-edge technologies and global projects.
• Thrive in a collaborative, diverse, and inclusive environment.
• Access world-class infrastructure and continuous learning opportunities.

Equal Opportunity Statement

MBRDI welcomes applications from all qualified individuals, regardless of gender, background, or ability.

Benefits

Employee discounts, possible health benefits, mobile phone benefits, meal discounts, company retirement benefits, possible hybrid work, mobility offers, employee events, coaching, possible flextime, near-site childcare, parking, canteen and café, good public transport, a barrier-free workplace, and an in-house doctor.

Contact

Mercedes-Benz Research and Development India Private Limited
Plot No. 5-P, EPIP 1st Phase
560066 Bangalore
MBRDI Recruitment: mbrdi_recruitment@mercedes-benz.com