Senior Manager Retail Training, East

Purpose and overall relevance for the organisation

Provide the best learning service to own retail and franchise staff to empower them to consistently meet retail standards.

Key responsibilities

Business

• Provide training support to own retail and franchise teams to drive retail business and consumer experience.
• Offer training solutions to improve retail KPIs according to long-term and short-term retail needs.
• Develop and track training efficiency through retail KPIs and training KPIs.
• Develop comprehensive training plans and programs to meet own retail and franchise staff learning needs.

Stakeholder management

• Partner with Retail Operations leaders to drive retail performance.
• Attend business meetings and provide training suggestions.
• Coordinate with Retail Operations, Retail HR, Product Marketing, and other relevant teams to gain alignment and acquire resources.

Training management

• Maintain and optimize the retail training structure to ensure clustered learning curricula fit business needs.
• Use appropriate learning methods to optimize the learning experience.
• Develop training KPIs and processes for evaluating training delivery quality and effectiveness.

People management

• Manage the performance of direct reports and review and evaluate performance.
• Improve direct reports' soft and functional skills.
• Encourage best-practice sharing among the team.

Required education and experience

• At least 6–8 years of experience in training development and delivery.
• Experience with apparel retail or fast fashion is preferred.
• University degree or above.
• Fluency in English and Mandarin.
• PC skills and knowledge of Microsoft products.

Competencies and attributes

• Excellent project management skills.
• Excellent communication and interpersonal skills.
• Excellent leadership skills.
• Customer-oriented.
• Team player.
• Able to multitask.
• Willing to change.

Adidas culture

Adidas fosters an athlete's mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create a culture of belonging and connect authentically with consumers.