Senior Manager, Order Management (Can sit in Indy, IN or Spg, SC)

Purpose

Lead a team responsible for accurate and timely wholesale order management across a North America sales channel, from initial order intake through shipment. Drive cross-functional processes that maintain orderbook accuracy, mitigate system constraints, and maximize sales achievement.

Key responsibilities

• Develop and implement account-specific setups, services, and processes aligned with customer needs and wholesale strategic priorities.
• Maintain order profiles in compliance with account requirements and adidas policies.
• Lead the Order-to-Cash process from order entry through after-sales service.
• Maintain accurate aged, prior, and too-late-to-cover orderbooks.
• Partner with Supply Chain, Technology, and EDI teams to improve order flow and achieve financial targets.
• Drive KPIs related to order intake and management processes.
• Identify and implement process improvements, efficiency enhancements, and automation across orderbook management.
• Support trade terms, policy, documentation, administration, and financial reconciliation requirements.
• Support changes to global policies, ERP systems, and processes within North America wholesale order integration and management.

People management

• Manage, recruit, and develop the Order Management organization.
• Set objectives and targets, assess direct reports, and foster a high-performance culture.
• Coach and mentor team members through honest feedback and development.

Qualifications

• Preferred bachelor's degree with experience in customer service, technology, or supply chain.
• Five to eight years of industry-related experience or an equivalent combination of education and experience.
• At least two years of people and operational management experience.
• Strong understanding of the Order-to-Cash lifecycle, ERP systems such as SAP AFS, and EDI.
• Strategic thinking, problem-solving, analytical, negotiation, communication, and cross-functional collaboration skills.
• Ability to recognize opportunities for continuous improvement and automation.
• Occasional travel may be required.

Benefits and work policy

adidas offers medical, dental, vision, prescription drug, disability, life insurance, 401(k), stock purchase, education assistance, paid parental leave, flexible time off, holidays, and bonus opportunities. This hybrid role requires office attendance Monday through Thursday, with remote flexibility on Fridays. The position may be based in Indianapolis, Indiana, or Spartanburg, South Carolina.