Senior Manager, Account Management - HK

NIKE, Inc. does more than outfit the world’s best athletes. It’s a place where passionate individuals come together to create the future of sport.

Strategic planning

• Develop and monitor the execution of sales strategies with strategic accounts, including business plans and monthly revenue targets.
• Drive a clean and premium marketplace by optimizing sell-in, sell-through, promotions, and inventory while balancing brand and business needs.
• Build strategic direction, identify business opportunities, develop long-term business plans with strategic partners, and oversee implementation to accelerate growth, strengthen marketplace positioning, and gain market share.

Business management

• Drive business through retail partners by utilizing customer service and retail operations skills.
• Develop, apply, and oversee the activities of sales managers and representatives responsible for managing strategic and specialty accounts.
• Coach managers and sales representatives to support their development.
• Drive door productivity, establish business targets, and monitor performance against retail KPIs, including traffic, CR%, ADPT, UPT, and AUR.
• Initiate data-driven promotion and markdown plans that maximize sell-through, support margin health, accelerate RSV growth, and ensure inventory targets are met.

Consumer experience

• Drive a premium consumer experience at retail by creating service excellence training programs and monitoring execution standards.
• Manage and plan fleet transformation through door renovation, concept changes, and door expansion.
• Work with internal local and geographic offices, strategic accounts, and landlords to align on and present the Hong Kong strategy.

Merchandising and assortment planning

• Develop customized assortment and merchandising plans to drive performance across Must-Win and Top Doors.
• Define and implement store segmentation frameworks across mono-brand and multi-brand partners to optimize consumer reach and business performance.

Account relationships

• Act as the principal contact in the development and servicing of strategic accounts.
• Establish and cultivate relationships with strategic accounts’ senior management teams, maintaining timely, consistent, and positive external relationships.

Leadership and teamwork

• Work with all members of the account team to develop, apply, and oversee account strategy.
• Lead realistic and accurate scenario planning, forecasting, seasonal initiatives, and business analysis.
• Ensure market and customer capacities are met.
• Lead the team’s efforts in developing account plans.
• Work with merchandising and Sport sales to develop programs and merchandising that achieve revenue targets and strong brand positioning.
• Ensure alignment with corporate and business goals by overseeing merchandise operations, seasonal campaign execution, and ongoing business support activities.

Preferred qualifications

• Bachelor’s degree with a minimum of 15+ years of relevant experience; account servicing experience in athletic products or fashion/clothing is an advantage.
• Strong track record managing account sales managers and teams.
• Excellent Cantonese and English communication skills; Mandarin communication skills are beneficial.
• Ability to influence cross-functionally and vertically and negotiate complex retail agreements.
• Strong people acumen, interpersonal skills, collaboration, and personal efficiency.
• Ability to deal with ambiguity and develop internal partnerships.
• Connections with Hong Kong and Macau landlords are an advantage.

NIKE, Inc. offers a generous total rewards package, a casual work environment, a diverse and inclusive culture, and opportunities for professional development. NIKE, Inc. is an equal opportunity employer.