Job Description
Manage end-to-end collections activities for an assigned customer portfolio, ensuring timely cash recovery, dispute resolution, Promise-to-Pay follow-up, and strong customer relationships while maintaining compliance and operational controls.
Key Responsibilities
- Manage and analyze Accounts Receivable aging and past-due balances.
- Contact customers through calls, emails, and account statements to secure payment.
- Track and manage Promise-to-Pay commitments and resolve non-payment issues.
- Support customer portal management for major retailers such as Amazon, Walmart, and Costco.
- Investigate and resolve EDI failures, deductions, disputes, and invoice-related issues.
- Collaborate with Credit, Sales, Customer Service, and Cash Application teams to drive issue resolution.
- Maintain accurate documentation, audit evidence, and compliance controls.
- Ensure SLA adherence and achievement of collection performance targets.
Qualifications
- Bachelor's degree in Finance, Accounting, Business, or related field.
- 2–5 years of experience in Collections, Accounts Receivable, or Order-to-Cash processes.
- Experience supporting large retailers and customer accounts preferred.
- SAP knowledge required; HighRadius experience is a plus.
- Availability to support North American business hours.
Key Competencies
- Strong analytical and problem-solving skills.
- Stakeholder management and customer relationship skills.
- Excellent time management and prioritization capabilities.
- Effective communication and negotiation skills.
- Attention to detail and compliance mindset.
- Ability to interpret contracts, promotional campaigns, and complex collection scenarios.