At HEINEKEN Kraków (Heineken Business Services Poland), our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to “WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.
Your responsibilities would include:
- Driving overall program planning and governance cycles throughout the assigned delivery pillars.
- Integrating program plan changes and derogations as part of the governance cycle.
- Documenting and following up on the resolution of delivery pillars’ risks and issues with key stakeholders.
- Coordinating resolution of project constraints involving scope, time, risk, and resources.
- Creating change management strategies and plans for delivery pillars in alignment with the overall strategy and culture.
- Applying a structured methodology, including P3M and the HEINEKEN Change Approach, and leading end-to-end change management activities.
- Providing insight into department activities and projects to support decision-making on priorities.
- Identifying stakeholders at all stages and levels of the delivery pillars and defining effective stakeholder engagement plans.
- Driving the embedding of change into a sustainable standing organization linked to culture.
- Designing, developing, and driving communication strategies and preparing actionable communications for different stakeholders.
- Initiating ad hoc communication efforts when necessary.
- Designing and developing training strategies and leading or coordinating the creation and delivery of training.
- Facilitating internal communications, team meetings, and engagement.
- Sharing knowledge and good practices across delivery pillars.
- Supporting organizational learning and capability building by designing generic good-practice materials.
- Acting as a change management ambassador and promoting a change and growth mindset.
You are a good candidate if you have:
- A bachelor’s degree in a related field.
- 5+ years of experience in complex projects, including program management and governance, change plans and communications, and change interventions.
- Experience facilitating and guiding project management governance cycles and change initiatives, influencing stakeholders, and using different communication methods and styles.
- A customer-centric mindset and the ability to understand the voice of the customer and convert it into meaningful actions and initiatives.
- Experience working within and implementing complex change projects, with problem-solving skills focused on identifying root causes.
- Exceptional verbal, written, presentation, and active listening skills.
- Influencing and effective negotiation skills, including the ability to manage and influence stakeholders outside the program.
- The ability to balance standard and customized program and stakeholder needs.
- Strong teamwork, cultural awareness, versatility in communication styles, flexibility, and adaptability.
- The ability to work in ambiguous situations, deal with complexity and shifting priorities, and work under time pressure.
- Fluency in English.
At HEINEKEN Kraków, we take integrity and ethical conduct seriously. Concerns about possible violations of legal regulations indicated in the Polish Whistleblowing Act or our Code of Business Conduct can be reported through the appropriate channels.