RAN Support Engineer (2G/3G/4G/5G)

Your role

Capgemini Engineering is looking for an N2 Specialized Support Engineer to join its Network Operations team, providing advanced support for mobile access network services and ensuring service stability, operational excellence, and SLA compliance. The role covers Intermediate and Intermediate-Senior profiles, from incident management and operational support to technical leadership, root cause analysis, and continuous service improvement.

Key responsibilities

• Manage and resolve complex incidents escalated from Level 1 support.
• Coordinate escalations with Level 3 support teams, vendors, and technology partners.
• Perform technical troubleshooting and root cause analysis for recurring issues.
• Execute and support planned maintenance activities, upgrades, and special operations, including out-of-hours interventions when required.
• Monitor network performance and service quality, ensuring SLA adherence.
• Produce technical reports, operational documentation, performance dashboards, and post-mortem analyses.
• Support critical incidents, major events, and service restoration activities.
• Collaborate with Network Operations, Engineering, Service Management, and Customer Support teams.
• Contribute to process optimization, service improvements, and technology evolution initiatives.
• Ensure operational readiness of network platforms and infrastructure.

Your profile

Experience in one or more of the following technologies is desirable: Ericsson Radio Networks, Nokia Radio Networks, virtualized network elements, OMS platforms, Nokia transmission solutions, Dell switching technologies, FEMTO solutions, NRIF platforms, and Ericsson TCU and R6K systems.

Intermediate: Experience in telecom operations, network support, or service assurance environments; strong troubleshooting and incident management skills; ability to work with operational procedures and technical documentation; and good communication and teamwork capabilities.

Intermediate-Senior: Several years of experience in network operations and support environments; proven expertise in managing critical incidents and complex technical escalations; experience leading root cause analysis activities and driving service improvement initiatives; ability to coordinate stakeholders across operations, engineering, and vendor teams; and strong analytical, reporting, and decision-making skills.

What you'll love about working here

• Multicultural and inclusive team environment.
• Supportive atmosphere promoting work-life balance.
• Hybrid work.
• Career growth programs, training, and certifications.
• National and international projects.
• Health and life insurance.
• Referral program with bonuses.
• Great office locations.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of experience and 420,000 team members in more than 50 countries. Capgemini Engineering provides engineering and R&D services across industries.