Why Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career, supported by a collaborative community, and able to help leading organizations unlock the value of technology while building a more sustainable and inclusive world.
Join Capgemini's Digital Customer Experience community and help revolutionize business operations through optimized CRM solutions.
Your role
As Project Manager or Engagement Manager within DCX, you are accountable for the successful delivery of digital experience engagements through client satisfaction, people management, operational excellence, and financial performance. You will act as the primary point of contact for clients and internal teams, orchestrating delivery across UX, content, technology, and change management streams.
Key responsibilities
Delivery and governance
- Lead day-to-day delivery of DCX projects, ensuring scope, quality, budget, and timelines are met.
- Implement Capgemini’s delivery governance standards, including risk and issue management, planning, and reporting.
- Manage risks proactively and align with partners or third-party suppliers in the customer ecosystem.
- Ensure compliance with data protection and security requirements.
Client engagement
- Build and maintain strong client relationships as a trusted advisor.
- Develop and manage governance structures and client obligations.
- Drive client satisfaction and proactively manage escalations.
Financial management
- Manage project budgets, forecasting, invoicing, and profitability.
- Report internally on qualitative and quantitative KPIs.
- Identify and support add-on sales opportunities.
Team leadership
- Manage cross-functional teams including UX designers, developers, analysts, product owners, and other agile roles.
- Set objectives, coach team members, and foster collaboration.
- Promote delivery excellence and continuous improvement.
- Support team members’ career growth and develop succession plans with them.
Sales and growth
- Support pre-sales activities, including proposal development and client presentations.
- Identify account growth opportunities and contribute to strategic planning.
Your profile
- Experience delivering digital experience projects, such as CMS, DAM, marketing automation, or eCommerce projects.
- General digital technology affinity and knowledge; experience with Adobe Experience Platform, Salesforce, or SAP CX is a plus.
- Strong stakeholder management and communication skills.
- Experience managing teams with different specializations.
- An analytical mindset with attention to detail and the ability to see the bigger picture.
- Experience with Agile and hybrid delivery models; knowledge of the Atlassian stack or Azure DevOps is a plus.
- Familiarity with UX, SEO, analytics, and content supply chain concepts.
- Experience collaborating with other project managers to share knowledge and expertise is a plus.
- Fluency in Dutch or French with professional working proficiency in English.
What you’ll love about working here
Capgemini Belgium offers a hybrid way of working, with up to 70% remote work, and a flex abroad program allowing up to 45 days abroad. Benefits include net expenses, a company car or mobility budget, health insurance, meal vouchers, a pension plan, eco vouchers from €250 per year, a flex plan, and 32 vacation days.
About Capgemini
Capgemini is a global business and technology transformation partner helping organizations accelerate their digital and sustainable transitions. It has 340,000 team members in more than 50 countries and reported 2024 global revenues of €22.1 billion.