Prin, Aftersales Business Development, Vans - Field (California)

Mercedes-Benz USA, LLC

California, United States (Hybrid)

Job Type Full-time

Experience Senior

Posted 1 month ago

Hybrid Senior Level

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. We are looking for diverse, talented individuals to join the Mercedes-Benz team.

Job Overview

Maximize the performance and growth of the Mercedes-Benz Vans USA Customer Services business by driving parts revenue opportunities through customer pay and wholesale, supporting new and pre-owned vehicle sales while enhancing customer satisfaction, retention and long-term brand loyalty.

Ensure dealer partners are high-performing, profitable, well-trained, client-focused and competitively positioned. Lead policies, processes and programs supporting MBUSA’s Van network strategy and objectives across Sales, Parts, Services, Product, Engineering, Training and Marketing.

This is a field support role based in California with frequent travel, including up to 75% travel to dealers and dealer groups. The role combines onsite and virtual support to drive business development, dealer engagement and growth across vehicle parts, service contracts and vehicle services.

Responsibilities

Business Development & Performance Consulting (75%): Provide dealer support, improve repair orders, vehicle throughput, parts sales, service contract sales and customer retention, and identify new revenue opportunities.
Collaborate with MBUSA headquarters teams to implement strategic initiatives and expand services such as Express Service and Mobile Service.
Build strong relationships with dealership management, operational teams and vendor partners.
Execute strategic plans, guide dealers through performance initiatives and process improvements, and create actionable business plans for parts sales, service contracts and repair order volume.
Provide expert guidance on shop throughput, repair order volume, customer experience, operational efficiency and customer acquisition.
Track KPIs and performance metrics, analyze trends and support dealers in improving service revenue and retention.
Process Compliance (10%): Use MBUSA tools, methods and policies, maintain project documentation and align standardized processes across the dealer network.
Facility Management & Brand Compliance (5%): Inspect facilities, support compliance with Mercedes-Benz brand standards and provide guidance on facility processes and protocols.
New Dealer Onboarding (5%): Develop standardized onboarding processes and ensure new dealer points have the inventory, training, tools and systems needed for launch.
Team/Cultural Development (5%): Foster collaboration, innovation and transparency while leading transformation and continuous improvement projects.

Qualifications

Degree in Automotive Management, Business Management, Finance, Economics, Retail Operations, Statistics, Engineering or a related field preferred, or at least 10 years of relevant experience.
Over 7 years of experience in sales and aftersales retail or wholesale operations, including business development, service contract sales and automotive repair.
At least 5 years of experience in the automotive service industry with a record of driving dealer growth, service excellence and profitability.
Strong knowledge of automotive retail, parts and service, repair operations, customer experience, engineering principles and quality management.
Experience with market research, data analysis, performance metrics, quality control and communicating with senior and C-level leadership.
Strong business development, relationship-building, organizational, planning, public speaking and communication skills.
Knowledge of federal and state franchise laws is a plus.

Benefits

Benefits may include health benefits, retirement, mobility offers, flextime, employee discounts, coaching, annual profit share, parking, public transport, a barrier-free workplace, near-site childcare, and a canteen or café.

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages team diversity and provides equal employment opportunity to all qualified applicants and employees.