Intern Customer Portfolio Management (Mandatory Internship)

Mercedes-Benz AG

Mercedes-Benz AG, Stuttgart (Hybrid)

Job Type Internship

Experience Intern / Student

Posted 1 week 2 days ago

Hybrid Intern / Student Level

About the role

The Customer Portfolio Management Team is part of the Customer Data, CRM & Consent Management department. Its mission is to deliver a high-quality customer experience and strengthen long-term customer loyalty.

The team focuses on standardizing processes, supporting CRM system implementation, and driving change management initiatives across global markets. You will work in an international environment and collaborate across regions and functions to improve customer engagement and business performance.

The office is located in Stuttgart-Vaihingen and follows a modern open office and flexible seating concept that encourages collaboration, knowledge sharing, and personal development.

Responsibilities

Assist in international projects within the Customer Portfolio Management Team.
Support change management initiatives across the department and contribute to successful implementation in global markets.
Coordinate and document meetings, workshops, and project activities while supporting project management processes.
Create, structure, and prepare presentations and communication materials for different stakeholder groups.
Maintain and further develop knowledge management and information-sharing platforms, such as Confluence.
Collaborate with cross-functional stakeholders from Financial Services, After-Sales, IT, Marketing, Vans, and Legal.

What we offer

A collaborative and international working environment.
Close cooperation with colleagues from different markets and functional areas.
Early responsibility and the opportunity to contribute your own ideas.
Flexible working methods in a modern office environment.
Insight into strategic customer management, CRM, and change management activities within Mercedes-Benz.

The activity can begin from March 2027.

Qualifications

Studies in Business Administration, Economics, or a comparable course of study.
Good knowledge of German and English, both written and spoken.
Ideally, initial experience in Marketing, Sales, or Customer Management.
Confident handling of MS Office applications.
Strong communication skills and the ability to work effectively in an international team.
Analytical thinking and a structured, proactive way of working.
High level of engagement, flexibility, and intercultural competence.

Please note that your internship at this location must be mandatory.

Application information

Submit an online application including a resume, certificates, current certificate of enrollment stating your semester, proof of mandatory internship if applicable, and proof of the standard period of study. A cover letter is optional. Documents should be marked as relevant for the application in the online form, with a maximum file size of 5 MB.

Severely disabled applicants and applicants with equivalent status are welcome. Support is available from the representative for severely disabled employees at sbv-zentrale@mercedes-benz.com.

For questions about the application process, contact People Solutions at myhrservice@mercedes-benz.com or 0711/17-99000.