The Product Enablement Support Consultant is a hands-on contributor within the global Product Enablement & Go-to-Market (GTM) organisation for the ServiceNow business. The role supports regional sales, pre-sales, and pursuit teams by building, maintaining, and operating technical enablement deliverables that help teams sell with consistency and speed.
Key Responsibilities
- Regional Product Enablement: Support regional teams with ServiceNow solution and industry enablement assets, create and maintain client pitch decks and industry narratives, maintain sales playbooks, and build an RFP response library.
- Demo Environment Ownership: Coordinate provisioning, refresh, and upkeep of demo environments; publish guided demo flows and supporting assets; and incorporate accelerators and reference architectures into demos.
- Sales Training & Capability Development: Develop training materials, coordinate session logistics, and track attendance, content usage, and recurring field gaps.
- Pursuit Support & Tiger Team Coordination: Coordinate strategic pursuit inputs, owners, and timelines; package pursuit-ready materials; and support bid and oral preparation.
- Competitive & Market Intelligence: Maintain competitive battlecards and win/loss learnings, collect field updates, and ensure access to current competitive guidance.
- Customer Success Program Execution: Maintain templates and reusable assets, assist with customer success plans and health-check artefacts, and coordinate executive business review inputs.
- Cross-Functional Collaboration: Work with Product Enablement & GTM, Value Engineering, Industry Directors, CTO and portfolio leadership, and regional sales leadership.
- Continuous Improvement & Governance: Track regional performance, provide structured feedback, and ensure governance over asset usage, branding, and message consistency.
Required Experience & Capabilities
- Experience in Product Enablement, Pre-Sales operations, Pursuit/Proposal support, Marketing operations, or GTM support in a technology or consulting environment.
- Working knowledge of ServiceNow solutions and common demo and pursuit motions is preferred.
- Strong PowerPoint and Word content production skills, including pitch decks, sales playbooks, RFP response libraries, competitive battlecards, and sales training materials.
- Ability to manage multiple stakeholders and tight deadlines, with strong organisation and follow-through.
- Detail-oriented approach with strong quality control.
- Clear written and verbal communication skills.
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