The Product Enablement Support Consultant is a hands-on contributor within the global Product Enablement & Go-to-Market (GTM) organisation for the ServiceNow business. The role supports regional sales, pre-sales, and pursuit teams by building, maintaining, and operating technical enablement deliverables that help teams sell with consistency and speed.
This role partners closely with Product Enablement leadership, Solution Consulting, Value Engineering, and Customer Success to keep client-facing assets current, demo environments ready, and pursuit support flowing.
Key Responsibilities
Regional Product Enablement Execution
- Support regional teams with ServiceNow solution and industry enablement assets, including slides, talk tracks, demo scripts, and reusable content.
- Create, update, and format client pitch decks and industry narratives, ensuring version control and brand and message consistency.
- Maintain sales playbooks and supporting guidance, including discovery prompts, qualification, objection handling, and next-step actions.
- Build and curate an RFP response library with boilerplate answers, case studies, scope language, and compliance content.
Demo Environment Ownership
- Coordinate provisioning, refresh, and upkeep of demo environments, including access, data sets, configurations, and baseline scripts.
- Publish guided demo flows and supporting assets such as demo guides, screenshots, FAQs, and troubleshooting notes.
- Work with Solution Consulting and Value Engineering to incorporate accelerators and reference architectures into demos and proof points.
Sales Training & Capability Development
- Develop and maintain sales training materials covering offerings, differentiators, and updates.
- Coordinate session logistics and readiness, including invites, agendas, recording links, and materials distribution.
- Capture feedback and support measurement of enablement effectiveness by tracking attendance, content usage, and recurring field gaps.
Pursuit Support & Tiger Team Coordination
- Provide SWAT and Tiger Team support for strategic pursuits by coordinating inputs, owners, and timelines across functions.
- Package pursuit-ready materials, including tailored pitch content, proposal and RFP responses, demo alignment, competitive callouts, and executive-ready summaries.
- Support bid and oral preparation with content assembly, storyboards, and rehearsal logistics, and capture lessons learned for reuse.
Competitive & Market Intelligence
- Maintain competitive battlecards and win/loss learnings in an easily searchable format.
- Collect field updates such as deal feedback, competitor claims, and pricing or packaging signals, and route them to enablement leadership.
- Ensure frontline teams can access the latest competitive guidance and approved messaging.
Customer Success Program Execution
- Support the rollout and operation of the Customer Success Program by maintaining templates, guidance, and reusable assets.
- Assist account teams with customer success plans, health-check artefacts, and value realisation tracking packs where applicable.
- Coordinate enablement inputs for executive business reviews and capture reusable content from outcomes.
Cross-Functional Collaboration
- Work closely with Product Enablement and GTM leadership, Value Engineering, Industry Directors, the CTO or Portfolio Leader, and regional sales leadership.
- Serve as the primary bridge between global GTM efforts and regional execution requirements.
Continuous Improvement & Governance
- Track regional performance of sales assets, training, and pursuit support.
- Provide structured feedback to global GTM and Value Engineering teams for asset enhancement.
- Ensure governance over asset usage, branding, and message consistency within the region.
Required Experience & Capabilities
- Experience in Product Enablement, Pre-Sales operations, Pursuit or Proposal support, Marketing operations, or GTM support roles in a technology or consulting environment.
- Working knowledge of ServiceNow solutions and common demo and pursuit motions is preferred, with the ability to learn quickly.
- Strong content production skills using PowerPoint and Word, with experience building and maintaining client pitch decks, sales playbooks, RFP response libraries, competitive battlecards, and sales training materials.
- Comfort working with multiple stakeholders and tight deadlines, with the ability to organise tasks, track actions, and follow through.
- Strong attention to detail and quality control, including accuracy, formatting, versioning, and message consistency.
- Clear written and verbal communication skills, with the ability to turn technical inputs into concise, field-ready assets.
At Atos, we embrace diversity and strive to create a culture where people feel supported and encouraged. Technology for good sits at the core of our identity, including work on climate change, digital inclusion, and trust in data management.