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Purpose and relevance
Assist management with day-to-day store maintenance while providing excellent customer service and observing all store policies and procedures.
Key responsibilities
- Provide the highest level of adidas service to each customer.
- Complete sales transactions involving cash, credit and checks.
- Assist with product ticketing and checking paperwork against received items.
- Assist with product flow from the stockroom to the sales floor.
- Help develop merchandise displays and follow store management schedules.
- Develop proficiency with the point-of-sale system and maintain policy and procedure integrity.
- Use selling techniques, including add-on sales and technical product information, to achieve sales goals.
- Greet customers and help them find the right products; occasionally serve as a front-door greeter during busy periods.
- Maintain housekeeping standards, including cleaning the store.
- Safeguard company assets and support loss prevention and security procedures.
- Participate in in-store and digital training to maintain product knowledge and role best practice.
- Use Power BI tools to understand store performance, best sellers and blackhole products.
Knowledge, skills and abilities
- Passion for retail and customer service.
- Ability to use initiative.
- Clear and upbeat communication skills.
- Flexibility to work during weekdays, evenings and weekends.
- Previous fashion retail experience is highly regarded but not essential.
- Adaptability and ability to manage varied tasks and changing circumstances.
Requirements
- Matric certificate.
- 0–1 years of retail experience.
- Ability to work in a fast-paced, high-volume retail environment.
- Enthusiasm, teamwork and a passion for fashion and styling customers.
adidas culture
adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity and respect. The company emphasizes diversity, equity and inclusion to create a culture of belonging.