Job description
The Pension and Risk Advisor supports the day-to-day management of pension and risk benefit programmes across the UK, Ireland, and selected international markets. Working closely with external pension administrators, payroll teams, HR colleagues, and pension/risk providers, the role ensures pension and risk processes are completed accurately, efficiently, and in compliance with established procedures.
The role acts as a first point of contact for pension and risk related queries and supports operational activities, member communications, governance activities, and pension/risk projects.
What you’ll do
- Support pension scheme and risk benefit governance activities, including annual renewals, provider reviews, risk assessments, audits, and compliance monitoring programmes.
- Maintain governance frameworks, policies, process documentation, and scheme records to ensure compliance with legislative, regulatory, and internal control requirements.
- Provide technical support for pension schemes across the UK, Ireland, and international markets, including pension-related transactions, administration requests, and record maintenance within Workday.
- Act as a first point of contact for pension and risk benefit enquiries, supporting employee communications, education activities, and pension information preparation.
- Manage death-in-service claims and the end-to-end administration of complex income protection claims, ensuring timely processing and accurate record keeping.
- Oversee Auto Enrolment compliance activities and partner with payroll and finance teams to ensure accurate pension contribution processing and regulatory compliance.
- Perform pension data reconciliations, quality assurance reviews, and validation exercises to ensure data integrity and support accurate scheme operation and reporting.
- Support pension and benefits projects as required and provide administrative support to the wider Benefits team during peak activity periods.
What you’ll bring
- 3+ years' experience working in an in-house or consultancy pensions role across UK and/or Irish pensions.
- Strong organisational and administrative skills, with excellent attention to detail and accuracy.
- Ability to manage confidential and sensitive information in a professional and discreet manner.
- Strong customer service and communication skills, with the ability to support and engage a broad stakeholder group.
- Good Excel and Microsoft Office skills.
- Experience working with pension providers or pension administration processes.
- Experience using Workday or similar HR systems.
- Familiarity with pension auto enrolment requirements.
What you’ll get
Benefits include a pension, 27 days of leave plus bank holidays, the option to buy five additional days, Tax Saver Tickets, a fitness centre, and a subsidised cafeteria.
About Primark
Primark is an international clothing retailer employing more than 70,000 colleagues across 16 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to create maximum joy at minimum cost – less money and less impact on the planet.