OTC Team Leader

At HEINEKEN Kraków (HEINEKEN Global Shared Services), our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology, focused on being inclusive, diverse and open to new challenges.

Your responsibilities would include

As Business Leader:

• Understand and communicate company strategy to the team and individuals.
• Establish team strategy aligned with process and HEINEKEN Kraków priorities.
• Execute process delivery with expected service objectives and quality.
• Take ownership for end-to-end process and service delivery, including parts delivered by GBO.
• Solve operational issues and prevent their recurrence.
• Prepare and analyse SLA/KPI reports with root cause analysis.
• Ensure complete and up-to-date process documentation.
• Attend operational meetings to discuss performance, issues and collaboration.
• Prepare for and participate in business visits.
• Foster business partnerships and align communication standards with OpCo and GBO.
• Ensure effective controls are executed and monthly control reports are delivered.
• Raise issues concerning control design or execution and propose improvements.
• Make informed decisions regarding team costs.
• Drive process standardisation and take ownership of agreed actions.

As People Leader:

• Plan team resources and recruit and onboard the right people.
• Set SMART team and individual objectives linked to HEINEKEN strategy.
• Plan team tasks and provide regular one-to-one feedback.
• Handle underperformance effectively and recognise strong performance.
• Support SMART development plans based on the 70/20/10 approach.
• Plan succession and develop future leaders and experts.
• Coach and mentor team members.
• Foster collaboration and effectively manage team changes.

Requirements

• 1–3 years of relevant leadership experience and 4 years of operational process experience.
• Bachelor’s or Master’s degree in Finance or Accounting.
• Excellent written and verbal English.
• Engagement and drive for results.
• End-to-end OTC process knowledge.
• Experience driving process improvements, implementing operational standards and leading automation initiatives.

HEINEKEN Kraków takes integrity and ethical conduct seriously and encourages concerns about potential legal or Code of Business Conduct violations to be reported through its whistleblowing channels.