Order to Cash/Supply Chain - Consultant/Senior Consultant

The Strategy and Transformation consultant supports Capgemini clients to innovate and develop new strategies, services and products. They design and implement new business and operating models and bring to life the organizations of the future.

Your Role

As a Consultant / Senior Consultant, you will help set the direction, drive forward our business, role model our values and behaviours, and collaborate with or coach junior members of the team.

You will be responsible for delivering innovative Order-to-Cash (O2C) solutions for leading global Consumer Products, Retail, Manufacturing and Automotive organisations. Your work will help organisations transition from functional silos to integrated Demand-to-Cash value chains, improving customer experience, reducing order errors and disputes, accelerating cash conversion cycles, aligning supply and revenue, and strengthening working capital performance.

Drawing on your expertise across customer fulfilment, order management, and cash realisation, you will diagnose challenges across the order capture to cash collection lifecycle, design future-state O2C operating models integrated with supply chain processes, and deliver transformation programmes that improve cash flow, service levels and working capital.

You will link front-office demand signals with supply chain execution and financial outcomes, aligning demand planning and order capture, supply availability and order fulfilment, logistics execution and customer delivery, billing accuracy and cash collection.

Key Responsibilities

• Lead and deliver end-to-end O2C transformation workstreams.
• Support clients in integrating O2C with supply chain planning and execution.
• Address challenges across order capture, order validation, ATP / CTP, fulfilment, delivery performance, billing accuracy, disputes and collections.
• Deliver measurable improvements in On-Time In-Full (OTIF), order cycle time, Days Sales Outstanding (DSO), working capital and customer experience.
• Support the full transformation lifecycle from strategy, assessment and design through to implementation and optimisation.

Collaboration and Innovation

You will collaborate with Supply Chain Planning, Logistics, Finance and Sales and Commercial teams to create integrated solutions across the end-to-end value chain. You will run workshops to identify O2C pain points and value leakage, demonstrate digital solutions such as automation and AI-enabled insights, and rapidly prototype solutions to improve service, cost and cash outcomes.

You may also contribute to business development, internal contribution, learning and development, proposals, RFPs, proposition development, practice development, training and certifications.

Your Profile

You should have experience working on transformation projects, using consultancy approaches and delivering creative yet realistic solutions to client challenges. Experience designing technology-enabled operating models across process, organisation, governance, data and technology, supported by change management, is required.

• Ability to lead workstreams and deliver against scope, quality, time and commercial objectives.
• Experience working successfully in a matrixed organisation.
• Strong stakeholder engagement across business and IT, with the ability to influence senior client teams.
• Experience in proposition building, business development and delivery is desirable.

Order-to-Cash and Supply Chain Expertise

• Order capture, order validation and order management systems.
• Pricing, contracts, claims and rebate management.
• Available-to-Promise / Capable-to-Promise integrated with supply planning.
• Warehouse, transport and distribution execution impacts on O2C.
• Billing, invoicing, revenue assurance and revenue recognition.
• Credit risk, collections, cash application and dispute management.
• Demand planning and forecasting, inventory availability, allocation and substitution logic.
• Production planning, distribution planning, warehouse operations, transport planning and logistics execution.

Ideal Industry Experience

• Consumer Products
• Retail / eCommerce
• Manufacturing / Industrial Goods
• Automotive
• Life Sciences or other product-based industries

Technology

Relevant technologies include SAP S/4HANA, SAP SD / FSCM, Oracle, Microsoft Dynamics, order management systems, digital fulfilment platforms, customer service tools, Kinaxis, o9, SAP IBP and Blue Yonder, as well as data, analytics, automation and AI use cases.

Additional Information

Capgemini embeds hybrid working and flexible working arrangements. Office base locations include London, Manchester, Newcastle or Glasgow, with full flexibility required regarding assignment location and possible periods away from home.

Capgemini offers a remuneration package with flexible benefits and a variable element dependent on grade and company and personal performance. The company is a Disability Confident Employer and is committed to diversity, inclusion and employee wellbeing.

About Capgemini

Capgemini is a global business and technology transformation partner helping organisations accelerate their digital and sustainable transformation. The group has 350,000 team members in more than 50 countries and reported 2024 global revenues of €22.1 billion.