MB Store & Digital Extras Operations Specialist (Fixed-Term/Paternity leave backup)

Mercedes-Benz Korea Limited

Mercedes-Benz Korea Limited, Seoul Square, Seoul (On-site)

Job Type Full-time

Experience Senior

Posted 1 week ago

On-site Senior Level

Digital Customer Platform Operations and Management (Omnichannel)

Monitor the day-to-day operation of MB Store (Digital Extras) platforms and related customer journeys using established processes and checklists.
Log operational issues and change requests, coordinate follow-up with responsible teams, and escalate unresolved or critical issues.
Prepare and distribute service updates and operational communications according to agreed processes.
Maintain issue logs, operating guides, and recurring task trackers to support service continuity.

Release and UAT Coordination

Coordinate assigned UAT and market validation activities for scheduled MB Store and app-related releases.
Execute agreed test cases, document results, and track defects and outstanding actions with HQ and local teams.
Support release-readiness checks and post-release verification, escalating blockers to the responsible manager or business owner.
Track required stakeholder inputs and approvals before implementation.

Stakeholder Communication and Follow-up

Serve as the day-to-day operational contact for assigned topics involving local business units, HQ teams, and external partners.
Prepare meeting materials, document key outcomes, and follow up on agreed actions and deadlines.
Prepare service announcements and update communication and training materials as needed.
Provide timely status updates and refer matters requiring prioritization or decisions to the responsible manager or business owner.

Performance Monitoring, Reporting and Data Support

Update recurring reports and track agreed KPIs, service issues, customer feedback, and outstanding actions.
Consolidate data inputs and flag missing or inconsistent information.
Prepare concise summaries of operational status, risks, and matters requiring decisions.
Maintain documentation of recurring tasks, key contacts, and open topics to support onboarding and handover.

Compliance/Legal-related Operational Support

Perform assigned activities according to internal policies and Legal, Compliance, and Data Privacy guidance.
Coordinate collection of documents and data required for compliance reviews, reporting, or inquiries.
Prepare supporting materials for review and submission by responsible business owners or authorized functions.
Escalate potential compliance concerns to responsible specialists.

Four-year university graduate.
Bachelor’s degree in business administration or an automotive-related major preferred.
Five years of experience in online sales processes and tools; automotive or luxury retail experience preferred.
Experience and knowledge in system implementation preferred.
Project planning and management skills.
Strong operational skills and attention to detail.
Strong numerical, statistical, and MS Excel skills.
Excellent Korean and English communication skills, including verbal, written, and presentation skills.
Team-oriented.