About HEINEKEN Digital & Technology
Digital & Technology is an integral division of HEINEKEN Global Shared Services Center, focused on digitalizing and integrating processes, delivering best-in-class technology, and building a data-driven culture.
HEINEKEN’s digital solutions support customers by serving them better, faster, and smarter. The Commerce DevOps Hub engineers the software powering e-commerce.
Role
As the Junior Solution Engineer in the Customer Service Team, you will contribute to the technical configuration, development, and integration of products and platforms based on Microsoft Dynamics 365 CE. You will work with Product Owners and Product Architects to translate business needs into specifications and services aligned with engineering standards and roadmaps.
Responsibilities
- Contribute to the design, configuration, development, and integration of IT solutions within the Microsoft Dynamics 365 CE technology stack.
- Tailor technical solutions to OpCo requirements, leveraging existing products and services.
- Customize and configure systems, and maintain configuration rules and logic.
- Communicate with users and OpCos while working closely with Product Owners and DevOps teams.
- Integrate solutions with HEINEKEN systems and data sources.
- Participate in testing and validation, troubleshooting, and technical support.
- Follow solution standards, architectural guidelines, and deployment processes.
- Document configuration processes, guidelines, and best practices.
- Gather requirements and specifications for product configurations.
- Support quality standards, continuous improvement, and implementation of IT and business processes.
- Stay current with relevant technologies and participate in mentoring from senior team members.
Requirements
- At least 2 years of experience in a similar position.
- Hands-on experience and basic knowledge of relevant technologies.
- Knowledge of configuration management principles, practices, and development tools.
- Experience with Dynamics CRM systems or other cloud-based business applications.
- Hands-on experience with Microsoft Dataverse, custom development, Power Automate, Dynamics 365 CE configuration, Power Platform, C#, or Azure services.
- Experience working in an Agile environment and with cross-functional teams is desirable.
- Good communication skills and a pragmatic, collaborative approach.
- Ability to learn quickly, solve problems independently, and make critical technical decisions.
Technology stack
Mandatory technologies include Microsoft Dataverse, C#, JavaScript, Power Automate, Dynamics 365 CE, Power Platform, Azure Functions, API Management, and Service Bus. Knowledge of Dynamics 365 Customer Engagement apps, Application Lifecycle Management, and Azure DevOps pipelines is desirable.
HEINEKEN Kraków takes integrity and ethical conduct seriously and encourages reporting concerns under its Code of Business Conduct and applicable Polish whistleblowing procedures.