Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. The team is committed to making Heineken the most connected brewery by digitalizing and integrating processes, ensuring best-in-class technology, and embedding a data-driven culture.
The Commerce DevOps Hub in Kraków is part of the Global Digital & Technology Function and engineers the software powering e-Commerce. As a Junior Solution Engineer, you will be part of the RQC/CC Platform team, a cross-functional group working with Microsoft Dynamics 365 CE/CRM and related technologies to deliver digital solutions for global Contact Center and Customer Service operations.
You will help understand business needs, support Business Analysts and Product Owners in converting requirements into specifications and services, and contribute to building key technological products at HEINEKEN. You will work alongside experienced engineers and architects, configuring, developing, and integrating Dynamics 365-based solutions across multiple markets.
Responsibilities
- Design, configure, develop, and deliver IT solutions within the Microsoft Dynamics CE and Azure technology stack.
- Customize, configure, and engineer solutions jointly with the team.
- Assist in integrating solutions with other HEINEKEN systems and data sources.
- Participate in Agile ceremonies including sprint planning, daily stand-ups, refinement, and retrospectives.
- Support testing, quality assurance, and documentation of delivered solutions.
- Learn and apply HEINEKEN engineering standards, architectural guidelines, and best practices.
- Collaborate with Solution Engineers, Product Owners, and QA Specialists to translate requirements into technical solutions.
- Support deployment and release activities across Test, ACC, and Production environments globally.
- Identify technical challenges or blockers and collaborate with senior team members and other product teams.
- Participate in testing and validation of configured solutions.
Candidate profile
- About 1–3 years of relevant experience, including internships, placements, or academic projects.
- Foundational knowledge of Microsoft Dynamics 365 CE/CRM through study, certification, or practical experience.
- Basic understanding of Power Platform and/or Power Automate.
- Ability to work with engineering teams with varying levels of experience.
- Eagerness to learn and grow in a fast-paced, global enterprise environment.
- An analytical mindset with an interest in problem-solving and technology.
- Ability to work effectively in ambiguous situations and adapt to changing needs and priorities.
- Strong collaboration and clear written and verbal English communication skills.
- Familiarity with configuration management principles, practices, and development tools.
Technology stack
- Microsoft Dynamics 365 CE/CRM, including configuration, forms, views, entities, and workflows.
- Power Platform and Power Automate.
- Basic understanding of API integrations.
- Familiarity with Azure services, including Azure Functions.
- Basic programming knowledge in C#, JavaScript, or TypeScript.
- Familiarity with SQL and database basics.
- Project management tools such as Jira.
Additional advantages
- Microsoft Dynamics 365 Fundamentals or Functional Consultant certifications.
- Exposure to Genesys or other Contact Center platforms.
- Experience with or interest in AI and Copilot Studio tools.
HEINEKEN Kraków takes integrity and ethical conduct seriously and encourages concerns about potential violations of legal regulations or its Code of Business Conduct to be reported through the appropriate channels.