What is the opportunity?
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, providing services to institutional clients across Europe, including custody and cash clearing, fund administration, fund distribution, master data services, market solutions, group invoicing, reconciliations, and private equity and real estate solutions. Located in IOI City, Putrajaya, CACEIS Malaysia employs over 1,200 professionals.
The Risks & Controls team works across first-line business units, technology, and support functions to provide management with an informed opinion on the effectiveness of controls used to mitigate material risks. The team strengthens the first line of defense through permanent controls for operational and IT teams, including incident monitoring, business risk mapping reviews, and second-level controls.
In this role, you will manage operational incidents in coordination with IT, carry out level 2.1 controls, and review IT risk mapping in coordination with the second line of defense. You will monitor IT incidents affecting operational activities, assess their recording in reference tools, monitor IT service quality, and provide regular information on trends and performance to managers in the Information Systems and IT Security sectors. You may also coordinate the resolution of crisis situations affecting operational activities.
Responsibilities
- Ensure the correct description of IT incidents detected by operational staff or IT teams.
- Lead coordination between IT and operational staff when necessary, in liaison with management.
- Confirm that incident causes are correctly identified and that remediation action plans are monitored and challenged.
- Participate in reviewing the control plans of the Information Systems and IT Security departments.
- Carry out level 2.1 controls.
- Write control reports and issue recommendations when results are unsatisfactory.
- Present consolidated results, including level 1 control results, to dedicated committees.
- Support IT and security teams in establishing risk maps and challenge the mapping of IT and security risks.
- Review recorded errors and check the consistency of amounts with incident records.
- Prepare reports on risk indicators, reported incidents, and action plans.
Skills and qualifications
- Bachelor's degree or equivalent, preferably in Information Technology.
- Preferably at least 6 years of experience in the financial or Information Technology industry.
- Relevant risk and asset servicing experience is preferred but not essential.
- Comprehensive business knowledge of structures, processes, procedures, and technology, preferably in asset servicing.
- Strong written and oral communication skills, including communicating results and recommendations concisely to senior management.
- Ability to navigate large organizations and build collaborative relationships with stakeholders in complex environments.
- Analytical and synthesis skills, critical thinking, general IT knowledge, and multi-stakeholder coordination skills.
- English language proficiency.
What’s in it for you?
- Performance-based bonuses, flexible benefits, and competitive compensation.
- Development support through coaching and management opportunities.
- World-class financial services training.
- A collaborative culture where initiative and hard work are recognized and rewarded.
Working hours: 9:00 AM–6:00 PM. Starting date: 04/11/2025.