Executive - Experience Designer (Customer Journeys & Insights)

At Mercedes-Benz Singapore, we are looking for an Executive - Experience Designer (Customer Journeys & Insights) to help design, measure, and improve customer journeys across the full lifecycle.

What you will do

• Design and map customer journeys end-to-end.
• Understand how customers move across touchpoints and identify opportunities for improvement.
• Work with Voice of Customer data, journey insights, and experience metrics to uncover pain points and opportunities.
• Translate insights into meaningful improvements.
• Bridge data and design to create seamless, relevant, and emotionally engaging experiences.
• Run pilots, A/B tests, and on-ground validations to assess effectiveness.
• Support initiatives that strengthen customer loyalty, repeat purchase, and brand affinity.
• Work across teams to embed customer experience thinking into operations and decision-making.

What makes this role different

This role sits at the intersection of design and analytics, connecting customer emotions, data, and action. You will have visibility across the full customer lifecycle and help shape experiences across Sales, Customer Services, and beyond.

What we’re looking for

• A structured thinker who can turn complex journeys into clear, actionable insights.
• Curiosity and a habit of asking why before proposing solutions.
• Ability to work across teams and influence without authority.
• Ability to translate data, feedback, and observations into compelling stories and actions.
• Experience in customer experience, journey mapping, analytics, or service design is advantageous.

Qualifications & Experience

• University degree or equivalent in Business, Marketing, Design, Human-Centered Innovation, Analytics, or a related field.
• Experience in customer experience, journey design, marketing, analytics, or related fields.
• Experience working with customer data, feedback systems, or journey performance metrics.
• Familiarity with Salesforce, Salesforce Marketing Cloud, Power BI, or Tableau is advantageous.

What we value

• Strong analytical thinking paired with empathy for the customer.
• A structured and curious mindset.
• Ability to communicate insights clearly and influence stakeholders.
• Comfort navigating ambiguity and working across different perspectives.
• Ownership and accountability through execution.

Benefits

• Mobile phone for employees
• Possible health benefits
• Discounts for employees
• Possible employee events
• Near-site childcare
• Parking
• Canteen and café
• Good public transport
• Barrier-free workplace

Contact

Mercedes-Benz Singapore Pte. Ltd.
1 Gateway Drive, 15-01 Westgate Tower
608531 Singapore
Jacqueline Lim: jacqueline.lim@mercedes-benz.com