DSC Post Sales Product Owner 数字化解决方案售后产品负责

Objective of job

The Digital Solutions Centre (DSC) uses the Scaled Agile / Scrum project methodology. The manager post-sales will be the Product Owner of digital products including Quotation, Application, Contracting, Document Management and customer self-service. The Product Owner is responsible for the vision, management and delivery of business solutions and products from a customer-centric perspective in accordance with the Balanced Strategy.

Key responsibilities

• Discuss requirements with other business units.
• Support the CPO with product vision and roadmap design.
• Extract and draft user stories from features.
• Prioritize the backlog with a CORE structure in mind.
• Ensure sprints are planned effectively and efficiently.
• Manage and coordinate testing, user training and stakeholder communication.

Project management

• Deliver projects on time, within budget, with acceptable quality and in line with business needs and scope.
• Engage end users to understand needs and requirements for product UX and functional design.
• Develop high-quality, detailed and well-defined user stories and product backlogs aligned with strategic goals in the Digital Lending Model.
• Prioritize user stories and backlog items using appropriate prioritization techniques.
• Ensure product quality by coordinating test cases and testing execution with relevant departments.

System maintenance

• Monitor system performance, report bugs and ensure timely fixes and deployment.
• Coordinate and support testing for owned systems.

Training and communication

• Ensure timely training and communication about new system features, issues and updates through appropriate channels.
• Align stakeholders on system needs and expectations.

Additional support

Support ad hoc tasks assigned by senior managers within DSC teams, including system testing, presentation preparation and business case calculations.

Qualifications

• Bachelor’s degree or above in finance, business administration or a related field.
• Excellent written and oral English and Chinese communication skills.
• Knowledge and experience with Agile and Scaled Agile product delivery.
• Confidence presenting to large audiences and senior management.
• In-depth understanding of auto finance industry processes and their digitization and optimization.
• Project management experience and the ability to work independently with little supervision.
• Ability to manage multiple initiatives and deadlines with strong attention to detail.
• Solid knowledge of Microsoft Office; Jira and auto-testing tool experience preferred.
• Framework thinking, results orientation, integrity, accountability and credibility.
• Excellent people management, organizational, communication and collaboration skills.
• At least five years of experience in sales, credit, operations, auto financing, banking or a related industry.
• Previous project management experience, especially with Agile methods, is preferred.

Benefits

• Health benefits
• Mobility offers
• Hybrid work possible
• Employee discounts
• Flextime possible
• Good public transport
• Barrier-free workplace