Deputy Store Manager - Retail Crossing

Purpose and overall relevance for the organization

Ensures that overall sales and profitability goals for the store are met. Provides training to associates, assists the store manager in staff development and succession planning, and oversees daily store operations in compliance with adidas retail policies and procedures.

Key responsibilities

• Support the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity.
• Evaluate employee performance, identify talent and training needs, and support staff development.
• Manage employee relations matters and ensure timely, consistent handling of employee concerns and policy compliance.
• Complete or assist with documentation for applicants, new hires, and payroll.
• Use customer service, training, education, and communication tools to develop staff in line with adidas retail goals.
• Maintain personnel files, confidentiality, company systems, and operating procedures.
• Ensure compliance with legal statutes, safety guidelines, visual presentation standards, and security procedures.
• Assist with merchandising, advertising, promotional programs, inventory control, and store planning systems.
• Resolve customer complaints and perform other assigned duties.

Knowledge, skills and abilities

• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Ability to write reports, communicate effectively, calculate discounts and percentages, and interpret written and oral instructions.
• Proficiency with Microsoft Word, Excel, Outlook, and point-of-sale systems.
• Strong English verbal and written communication, judgment, decision-making, presentation, and supervisory skills.
• Ability to attend work regularly and predictably.

Key relationships

Consumers, peers, retail support functions, marketing activations, visual merchandising, operations, vendors, and support functions.

Minimum qualifications

• Matric Certificate.
• Minimum 2 years of experience in a leadership role.
• 4+ years of retail experience.

adidas culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company is committed to diversity, equity, and inclusion and to building an inclusive culture that reflects its consumers and communities.