De-Fleet and Return Programme Team Leader

About us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. We provide financial solutions designed around the changing needs of our diverse customers and foster an inclusive culture where everyone has an equal opportunity to learn and develop.

How you’ll play your part

You will be responsible for the delivery of MBFS’ end-to-end De-Fleet, Return Programme and logistics processes, including post-maturity vehicle returns, vehicle inspections and asset transfers. Leading a team of De-Fleet and Return Programme Administrators, you will deliver an efficient, effective and high-quality service to customers and internal stakeholders while ensuring compliance, operational excellence and a seamless customer experience throughout the vehicle return lifecycle.

Main accountabilities

• People management: Lead, manage and develop a team, plan and prioritise workloads, provide coaching and training, manage performance, support business change and promote an inclusive, collaborative working environment.
• Operational excellence: Support the De-Fleet strategy, develop policies and procedures, maintain reporting, ensure business controls are followed and monitor quality assurance measures.
• Identify and report Data Protection or FCA breaches and support relationships with the Retail Network to promote the Return Programme.
• Supplier management: Manage logistics, vehicle inspection, Fleet Solutions and V5 Management partners against agreed service levels and asset return KPIs, acting as a key escalation point and driving continuous improvement.
• Develop and maintain relationships with MBC and MBV to maximise customer experience throughout the asset return, De-Fleet and Return Programme journey.
• Customer escalation and stakeholder management: Resolve complex customer, retailer and supplier issues, coordinate cross-functional activities and support timely asset recovery, vehicle disposal and stock management.

About you

• Experience managing vehicle return, asset recovery, de-fleet or logistics operations.
• Experience leading, developing and motivating teams.
• Experience managing supplier performance, including KPI governance and service reviews.
• Strong analytical and stakeholder management skills.
• Experience managing customer escalations and complaint resolution.
• Knowledge of FCA requirements, Consumer Duty outcomes, cross-cutting rules and Data Protection regulations.
• Proven ability to drive process improvement and operational efficiencies.

What’s in it for you?

Benefits include a competitive salary and discretionary bonus structure, colleague car schemes, a pension scheme, a flexible benefits pot, wellbeing resources, an Employee Assistance Programme, Mental Health First Aiders, Inclusion Advocates and development opportunities. Flexible working options and reasonable adjustments are available.

What’s next?

Applications include a short online application, current CV and application questions. Applicants must have the right to work in the United Kingdom.