Customer Support Agent with German & English

Atos is looking for a Customer Support Agent with German & English to join its talent pool for Customer Support Agents in Tenerife.

The role involves:

• Interacting with customers via telephone, email and web, providing technical support and problem-solving expertise.
• Identifying, evaluating and prioritizing customer issues and complaints.
• Analyzing customer problems and developing effective resolution plans.
• Contributing to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
• Evaluating new services, processes and technologies introduced at the helpdesk.
• Participating in training programs to support new technologies, procedures and customer service enhancements.
• Collaborating with departmental staff to promote and maintain strong customer service values.
• Escalating unresolved issues to support leads or designated service groups.

Requirements

• Proficiency in German and English is mandatory.
• Basic PC skills and excellent communication abilities.
• Willingness to work at the office and in shifts, including 7x24 coverage, 40 hours per week.
• No specific experience required; initial training will be provided.
• Service-oriented, proactive, results-focused, customer-oriented and willing to take initiative.

Atos is committed to diversity and inclusion and a fair work environment.