Customer Support Agent with Dutch & English

Atos is looking for a Customer Support Agent with Dutch & English to join its team in Tenerife.

Responsibilities

• Interact with customers via telephone, email and web, providing technical support and problem-solving expertise.
• Identify, evaluate and prioritize customer issues and complaints.
• Analyze customer problems and develop effective resolution plans.
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in training programs to support new technologies, procedures and customer service enhancements.
• Collaborate with departmental staff to promote and maintain strong customer service values.
• Escalate unresolved issues to support leads or designated service groups.

Requirements

• Proficiency in Dutch and English is mandatory.
• Basic PC skills and excellent communication abilities.
• Willingness to work in shifts on a 7x24 schedule, 40 hours per week.
• No specific experience is required; initial training will be provided.
• Service-oriented, proactive, results-focused, customer-oriented, and able to take initiative.

Atos is committed to diversity and inclusion and to providing a fair work environment.